Terms and Condition

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR WEBSITE AND OUR SERVICE, AS THEY CONTAIN IMPORTANT INFORMATION ABOUT HOW YOU MAY USE THIS WEBSITE AND OUR SERVICE.

These terms came into effect on 01/09/2024. No previous version of the terms was in place before this date.

1. What’s in these terms?

1.1 These terms tell you the rules for using our website www.121Clinic.co.uk (our site) and our service provided by 121 Clinic.

2. Who we are and how to contact us

2.1 www.121Clinic.co.uk is a website operated by One2One Health Limited. We are registered in England and Wales under company number 08110110.

2.2 To contact us, please email info@121Clinic.co.uk.

3. By using our website and service, you accept these terms

3.1 By using our website and service, you confirm that you accept these terms and that you agree to comply with them.

3.2 If you do not agree to these terms, you must not use our website and service.

4. There are other terms that may apply to you

4.1 These terms refer to the following additional terms, which also apply to your use of our website and service:

4.1.1 Our Privacy Policy. See further under How we may use your personal information.

4.1.2 Our Cookie Policy, which sets out information about the cookies on our website.

4.2 If you purchase service or product from our website, our terms and conditions will apply to the sale.

5. We may make changes to these terms

5.1 We amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms and conditions that apply at that time.

5.2 By continuing to use our website after we make any such updates, you confirm that you’ve understood and agree to be bound by them.

5.3 We also recommend that you always review the current Privacy and Cookie Policy, as they are also binding upon you.

6. We may make changes to our website

6.1 We may update and change our website from time to time to reflect changes to our products, services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

7. We may suspend or withdraw our website

7.1 Our website is made available free of charge.

7.2 We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

7.3 You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.

8. Specifications for Treatment

8.1 We offer prescription only medicines to patients with no medical contraindications.

8.2 The doctor must be sure of no medical contraindications to your treatment. Failure to disclose any medical contraindications can pose risk to your life.

8.3 At an appointment you may purchase a programme in three ways; you may pay-as-you go, you may pay in advance for three months or more to receive a discount or pay via subscription (most cost-effective).

9. Cancellation of Programmes

9.1 You can cancel or withdraw from a programme at any time.

9.2 If you cannot attend your booked appointment, please notify us at least 48-hours before your appointment time.

9.3 If you miss your appointment, without giving us 48 hours prior notice via telephone, a £50 deposit will need to be taken upon booking a further appointment. This money will be held on your account and be deducted from the price of your next treatment or refunded if you are unable to be treated on medical grounds.

10. Medication Returns or Refunds

10.1 Due to the legislative and regulatory requirements for the safe handling of prescriptive medication, no prescription medication can be returned or refunded once purchased.

11. Refer a Friend Promotion

11.1 You will get 10% discount for referring a new patient.

12. Informing your GP

12.1 We will contact your GP informing them of the treatment you are receiving from 121 Clinic.

13. Delivery & Shipping Policy

13.1 By joining a programme with 121 Clinic, you are agreeing to the Delivery & Shipping Policy which are inclusive to the below terms.

13.2 Once your medication has been prescribed it will be processed by the pharmacy and delivered direct to you.

13.3 Our dispatching days are Monday – Friday. If your medication is prescribed just before or after a bank holiday, please expect delays for an additional 1-2 working days.

14. Law and Jurisdiction

14.1 Contracts and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any such dispute or claim will be subject to the nonexclusive jurisdiction of the courts of England and Wales.

15. How we may use your personal information

15.1 We will only use your personal information (including information and other data you provide as part of any identification) as set out in our privacy policy.